Foodie Detectives (Cantonese)

Effective Date: October 1, 2025

GENERAL SHIPPING GUIDELINES

If the products in your order are in stock, your shipment will be processed and shipped Monday through Friday within 1 to 3 business days of the order date. Orders placed on a weekend or holiday will be processed within the next 1 to 2 business days. Please note that all processing times are estimates and may be subject to change. If you need to change your shipping method, please contact us as soon as possible. If you would like products to be shipped to two or more locations, please place separate orders for each location.

FLAT RATE GROUND SHIPPING - $10.00

Depending on location, please allow approximately 5-7 business days for delivery. Due to ground shipping weight limits, we may separate your order into 2 shipments. All shipments are sent via USPS, unless otherwise noted or selected. 

INTERNATIONAL SHIPPING - Please contact us directly to help you with your order!

When your order is shipped, you will receive a shipping confirmation email.

DUTIES & TAXES

The price and the shipping cost listed on our website do not include import fees, customs, duties, and value added taxes (VAT),etc. Customers are responsible for paying all duties, taxes, and other fees which are levied once your packages reach the country of destination.

Since custom policies vary widely from country to country, we strongly encourage you to contact your local custom office for more information before placing an order. Bitty Bao has no control over these charges, nor can Bitty Bao predict what they may be. 

In the event that there is a custom clearance delay, Bitty Bao will assist you in every way possible to ensure delivery. However, Bitty Bao will not be liable for orders that are refused or held by customs. 

UNCLAIMED OR REFUSED PACKAGE

If your package is unclaimed or refused, you will be responsible for the 1) original and return shipping costs, and 2) duties, taxes, and other customs charges that are incurred on the package for both the original and return shipment. The amount of these charges will be subtracted from your refund once the package reaches back at our warehouse. 

RETURNS & EXCHANGES

ALL ORDERS ARE FINAL SALE.

As a small business, assure that the package leaves our facility in excellent condition. We are not responsible for replacing or refunding any damaged packaging or external boxes which may have been compromised by shipment through transit.

Returns and exchanges are not allowed except for: 

Wrong order received: If we made a mistake/error in shipping out the wrong product, please notify us within 2 business days of receiving your order. We will then issue return instructions on how and where to return the product.

Effective Date: August 12, 2025

Bitty Bao Copyright

All images are copyrighted by Bitty Bao, LLC.  Unauthorized use is prohibited. 

All printables are intended for personal, non-commercial use.  You cannot resell or distribute any part of the printables for any form of compensation. Products may not be shared by emailing or transferring files, posting in a forum or other website, replicating print copies, or any other means without express permission. 

If you would like to use these printables as part of a class or practice you charge for, please reach out to bittybao@gmail.com for permission.

If someone would like a copy, kindly direct them to our website, www.bittybao.com.  When you share information on your website, social media or other platforms, please link it back to the main page, www.bittybao.com or @bitty.bao and not the PDF.

Title and ownership of all prints remain with Bitty Bao, LLC.

Safety Certifications

At Bitty Bao, your child’s safety and experience are at the heart of everything we do. Our wooden toys are thoughtfully crafted and meet strict U.S. and international safety standards. All Bitty Bao wooden toys are third-party tested and certified to meet:

U.S. CPSIA (Consumer Product Safety Improvement Act)

ASTM F963 (Standard Consumer Safety Specification for Toy Safety)

Our toy manufacturing partner is also accredited with:

ASI (Accredited Supplier Index)

CE (Conformité Européenne – European safety standards)

FSC (Forest Stewardship Council - sustainably sourced wood)

Bitty Bao wooden toys have been tested many times by independent laboratories and pass CPSIA and ASTM F963—toy standards referred to or mandated by most countries throughout the world.  They consistently pass all testing by CPSC certified laboratories.  We review all our process controls, tests, and inspections to emphasize the important assembly steps, and we continue to follow our sound testing program for product compliance. 

Natural Wood Disclaimer

Our wooden toys are made from natural, sustainably sourced wood, which means each item is unique in appearance and texture. As with all natural materials, you may notice minor dents or grain variations, or small paint imperfections.  These slight differences are normal and a testament to the natural materials and hand-finishing processes we use.  They do not affect the safety, function, or durability of the toy. We believe these subtle differences add to the charm and individuality of each piece. 

If you have any questions about the safety, materials, or quality of our toys, please reach out to us at bittybao@gmail.com.